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that's not true in my experience. the rep had no direct answer and sometimes it would take a couple days till they reached somebody that knows the answer. and f

that's not true in my experience. the rep had no direct answer and sometimes it would take a couple days till they reached somebody that knows the answer. and for everything else that i asked that they did not know directly the answer was "it's algorithm, even when i found the answer later somewhere deep in forums or faq". i have dealt with google europe, i even visited the offices in dublin but i do not have a confidence that they know the answer, most of them are there to try to convince you to try this new thing and incrase you budget.

SXX 6y ago
> i have dealt with google europe, i even visited the offices in dublin I guess I should be perfectly honest: ads is obviously no my specialization and I only worked with Google Ads for small businesses with quite a small budgets not more than $10000-$20000 a month. So obviously my impression might be limited to quite superficial questions or problems. It's very much possible that if you work with something actually complex their support isn't anywhere as useful as it's for entry-level customers.