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> Google's customer service is horrible even for organizations that pay them +$10k/month or make them +$10k/month for ad sales, and that is a far smaller number
by greggman3 6y ago
> Google's customer service is horrible even for organizations that pay them +$10k/month or make them +$10k/month for ad sales, and that is a far smaller number.
Is this true? As a paying customer for gsuite, the 4 times I've contacted customer service I got someone immediately and they solved my problem immediately. I'm not a big customer either I have one account. I pay them $72 a year.
- judge2020 6y agoIt's all anecdotal but I also had fast support for my G Suite issues, even when marked at the lowest priority level P4.
- verst 6y agoIt's very product specific. Google Cloud Platform and GSuite have support plans and offerings distinct from other Google services for example. In a prior life I was one of the Googlers handling those support inquiries (all while also trying to scale the support operations)
- coding_lobster 6y agoAs far as I remember YouTube still isn't directly profitable for Google in terms of ad revenue and YT Red. For services like that Google would probably naturally try to minimize spending as much as possible.
- xyzzyz 6y agoDo you have any recent source for this?
- _puk 6y agoPersonal supporting anecdote: I have a grandfathered free GSuite plan on a domain I hardly use. The few issues I have had have been promptly solved by a real person.