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I would take a step back and question the criteria we are using to make decisions. “Engagement” in this context is euphemistic. This startup is talking about ap
by ForrestN 6y ago
I would take a step back and question the criteria we are using to make decisions. “Engagement” in this context is euphemistic. This startup is talking about applying engineering to influence human behavior in order to make people use their product more, presumably because their monetization strategy sells that attention or the data generated by it.
If I were the PM I’d suggest a change in business model to something that aligns the best interests of users with the best interests of the company.
I’d stop measuring “engagement” or algorithmically favoring posts that people interact with more. I’d have a conversation with my users about what they want to get out of the platform that lasts longer than the split second decision to click one thing and not another. And I’d prepare to spend massive resources on moderation to ensure that my users aren’t being manipulated by others now that my company has stopped manipulating them.
I think the issues of showing content from one side of a political divide or the other is much less important than showing material from trustworthy sources. The deeper issue, which is a very hard problem to solve, is dealing with the fundamental asymmetries that come up in political discourse. In the US, if you were to block misinformation and propaganda you’d disproportionately be blocking right wing material. How do you convince users to value truth and integrity even if their political leaders don’t, and how do you as a platform value them even if that means some audiences will reject you?
I don’t know how to answer those questions but they do start to imply that maybe “news + commenting as a place to spend lots of time” isn’t the best place to expend energy if you’re trying to make things better?