> despite positive experiences in the past I think the author mentions it is the first time he buys an ebook. Also if you think the problem is systemic ("it s

> despite positive experiences in the past I think the author mentions it is the first time he buys an ebook. Also if you think the problem is systemic ("it seems that all the restaurants in this chain behaves this specific way I dislike") then you might as well move on and don't try your chance a second time.