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This person will never be a profitable customer. They will cost you far more in time than they will generate in income. Get rid of them and move on. We have a
by mikiem 16y ago
This person will never be a profitable customer. They will cost you far more in time than they will generate in income. Get rid of them and move on.
We have a recurring revenue model and only after learning this over and over that we are now very quick to cut our losses when we see this kind of abuse or "cleverness". 10 bucks ain't worth your time to mess around with this joker. They will do this again, and again. They might even email you to ask for a discount on the 10 bucks they are trying to get around paying you.
Good luck!
- vacri 16y agoThis is the crux of it. Either give them a free account (possibly with benefits to you described above) or stop them/lock them out. The chance of converting this customer into a valid one is low enough that it's not worth your mental overhead dealing with them further.