But isn't also the case that humans understand the consequences and the depth of multi-variable decisions? For example, Amazon Seller Central, Google, Youtube,

But isn't also the case that humans understand the consequences and the depth of multi-variable decisions? For example, Amazon Seller Central, Google, Youtube, can "outsource" their customer service to AI, because they are pretty much the only players, so customers have to suck it and deal with the frustration of a terrible experience by not getting help and not talking with a human. With any other business if they get automated replies that don't solve a customer issue and they are unable to talk with a human, 99% of them say "fuck it" and go somewhere else. This is one small realm of the relationship of AI and businesses. Then you have employees, suppliers, supply chains, finances, internal processes, so many multi-variable, fragile and nuanced systems that I doubt if they're not developed in-house, they'll probably do more damages than solve problems.