It is still important to apologize so that potential or previous users can begin to form an opinion on whether or not a company can even attempt to earn their t

It is still important to apologize so that potential or previous users can begin to form an opinion on whether or not a company can even attempt to earn their trust back. Of course an apology does not erase Triplebyte's actions, but I think that it is possible the CEO truly did lose sight of his goals and become removed from the user. The section about his experience job searching during the recession seems genuine. Companies are becoming more sterile and calculated, and perhaps statistically issuing an apology has no impact on user retention, but I for one am glad there is still some humanity to be found even if it's a hollow gesture. Publicly taking responsibility and acknowledging mistakes can be a powerful tool in changing. Because of this apology, I will at least monitor Triplebyte's progress to see if significant structural changes are made to keep a decision like this from being made, instead of not even giving them a chance to gain back my trust. Their actions will tell whether this apology is genuine or not.