I'm like you, not actually a triplebyte customer, but have followed on hn. > They listened and that's what counts for me. The fact is that they didn't listen.

I'm like you, not actually a triplebyte customer, but have followed on hn. > They listened and that's what counts for me. The fact is that they didn't listen. The ceo ammon was here on hn clearly not listening and clearly not apologising. I would surmise that it's only due to a flood of account deletion requests that he started to notice... Add this proves one thing: on triplebyte you are the commodity and not the customer. Although it's unlikely I'd have ever used them, because of this fiasco you can be sure I'll be warning people away from the platform entirely, heartfelt apology or no. For my view to change he'll have to do a whole lot more than one email. He needs to change his way of thinking and one email is no way of proving that it's happened.