He was honest and completely addresses this > The floor has fallen out on parts of our business, and other parts are under unprecedented growth. We've been in

He was honest and completely addresses this > The floor has fallen out on parts of our business, and other parts are under unprecedented growth. We've been in a state of churn as we quickly try various things to adapt. But I let myself get caught in this rush and did not look critically enough at the features we were shipping. In fact that paragraph is what made me accept his apology. The reflection and honest answer of how he decided to ship this feature was more than any company apology I've heard in the past.