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How do you get 2 hours of uninterrupted time if you’re expected to respond to slack within 10 minutes? This becomes a major problem if you’re part of a team tha
by mjmahone17 6y ago
How do you get 2 hours of uninterrupted time if you’re expected to respond to slack within 10 minutes? This becomes a major problem if you’re part of a team that owns something that supports dozens of teams. Even if each other team only slacks you one question per day: you now are getting at least one question every hour or so. If you can’t control your calendar and create “office hours” to aggregate all those questions and answers, then you either need to be really great at multitasking and preserving mental state while dealing with unrelated problems, or you just can’t spend multiple hours of focused time on a problem during normal working hours.
Even if a slack response expectation is only within your team, requiring people to check for notifications more than every hour seems really disruptive, unless you have designated “slack meeting” times.
- tribaal 6y agoFor me (on IRC) the rule was always that it's fine if people don't answer within 10 minutes, but you should be told. Specifically, you're expected to answer in IM timeframe unless you set an afk message. This way people know that they should wait for an answer that might not come until hours later. In an office this is self evident since if you walk to your colleague's desk you see if they aren't there, but requires a bit of explicit communication via IM. I simply set my status to "AFK deep code" or simply "afk" and turn off notifications to get 2 hours without interruptions when I need it
- ajuc 6y agoYou left notifications on. No need to check. Also it was expected that only urgent stuff will be handled that way.
- t-writescode 6y agoHave an on-call rotation and turn Slack off if you're that, that busy. Speak with your manager about mitigation strategies.