I would still argue that Free use to have the best of the best customer service. I remember in the early 2010', when you were calling them, you usually had some

I would still argue that Free use to have the best of the best customer service. I remember in the early 2010', when you were calling them, you usually had somebody that spoke perfectly and was very technically savy. Now, their customer service, while not awful, is no better than the other operator, which is a shame. Their fight with Google for the Youtube bandwidth was really not putting their customer first also. Their problem was maybe justified, but being a Free customer, you were paying the price for it with Youtube being sometimes barely usable. Same happened, and still happen sometime with Twitch and Netflix. Their 4g coverage is still garbage in a lot of place also and definitely worse than any other operator. Overall these days, they are not so much better than the other big telco. But I have to agree that they really shook up the market and that was really beneficial. And they are still pushing and innovating, arguably less than before, which keep the competition going.