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* handling over two deliveries from the same restaurant to a single rider can work at times, but it’s hard to find the rare good cases and you get very angry cu

by rdtwo 6y ago

* handling over two deliveries from the same restaurant to a single rider can work at times, but it’s hard to find the rare good cases and you get very angry customers ver fast; handling two deliveries from different restaurants is… ::shivers:: Let’s not talk about it. I think this is the area of most opportunity. You can’t really do this with a guy on a bike but in the us there is no reason you couldn’t establish delivery windows for certain neighbors and pickup windows to restaurants then have a guy with a meals on wheels like truck come, pick up items from adjacent restaurants and deliver them to customer. It messes up the delivery driver as disposable and replaceable mentality as timing is critical but if you want to have efficiency sometimes you need to pay a bit more.

bertil 6y ago
At the right scale, it is, but the pairing opportunities become significant when a given service represents a significant portion of how people eat. (To give you an idea: at that point, the lobbying against the platform isn’t coming from restaurants but supermarkets.) It also requires to change the expectations and internal organisation of restaurants: * you have to tell them that the delivery person will pick both — otherwise they freak out when they don’t run out with the first one; * you have to ask them to have two orders come out of the kitchen at roughly the same time: fast-order cooks can do that if they know they have to, but if they don‘t, those are quite frequently far apart. And there’s little information coming out of the kitchen telling you that this will be the case when assigning the order. Handling that kind of organisational change is ambitious when a restaurant is struggling because they have a staffer whose full time job is to copy orders from the delivery tablet into their point-of-sale because the two softwares are not integrated.

by rdtwo 6y ago

bertil 6y ago

At the right scale, it is, but the pairing opportunities become significant when a given service represents a significant portion of how people eat. (To give you an idea: at that point, the lobbying against the platform isn’t coming from restaurants but supermarkets.) It also requires to change the expectations and internal organisation of restaurants: * you have to tell them that the delivery person will pick both — otherwise they freak out when they don’t run out with the first one; * you have to ask them to have two orders come out of the kitchen at roughly the same time: fast-order cooks can do that if they know they have to, but if they don‘t, those are quite frequently far apart. And there’s little information coming out of the kitchen telling you that this will be the case when assigning the order. Handling that kind of organisational change is ambitious when a restaurant is struggling because they have a staffer whose full time job is to copy orders from the delivery tablet into their point-of-sale because the two softwares are not integrated.