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I wonder if European policy drives that because we don’t have that kind of transparency in the US

KoftaBob 6y ago
What do you mean? I've used Doordash, UberEats, GrubHub, and others like it, and they've all explicitly listed a "service/delivery fee" at checkout.
- jaredklewis 6y ago
  But doordash, Uber eats etc...receive MORE than just the service delivery fee that they charge you. These platforms separately charge the restaurant itself a fee (rumored to usually be between 10% - 30% of the order total) for every order. This is the lack of transparency discussed in this thread. People would like to know at the end of the day, how much of the order money goes to the restaurant.
  - true_religion 6y ago
    They also change prices so you pay higher costs per item just by using Doordash.
  - KoftaBob 6y ago
    Agreed. In an ideal world, whatever costs associated with delivery should be completely borne by the customer, not the restaurant. If the restaurant isn't the one providing the actual delivery, the service provided provides most of the benefit to the customer, and it should be us customers that pay for the convenience. This reminds me of the debate around NYC banning landlords from forcing tenants to pay brokers fees. The landlords are the ones benefitting the most from brokers' services, and should bear the brunt of the cost. I'm curious to see if any cities/states take a similar approach with food delivery and prohibit delivery companies from charging the restaurants themselves fees.
    - tomp 6y ago
      Technically UberEats etc aren’t charging the restaurants for delivery, but for marketing - “you’ll get more orders by being on our platform” - at least that’s how they’re selling it, and I suspect it’s true at least for some restaurants
- Larrikin 6y ago
  They do not. There's a nebulous category that fluctuates. My credit card currently has a deal with door dash they made to kill grub hub so that delivery fees are covered yet there is still a seemingly small random service fee tacked on. I feel bad for grub hub but I absolutely will take vc money propping up a failing business. I usually check all the apps and the restaurants website before putting in an order to account for different menu prices

What do you mean? I've used Doordash, UberEats, GrubHub, and others like it, and they've all explicitly listed a "service/delivery fee" at checkout.

jaredklewis 6y ago
But doordash, Uber eats etc...receive MORE than just the service delivery fee that they charge you. These platforms separately charge the restaurant itself a fee (rumored to usually be between 10% - 30% of the order total) for every order. This is the lack of transparency discussed in this thread. People would like to know at the end of the day, how much of the order money goes to the restaurant.
- true_religion 6y ago
  They also change prices so you pay higher costs per item just by using Doordash.
- KoftaBob 6y ago
  Agreed. In an ideal world, whatever costs associated with delivery should be completely borne by the customer, not the restaurant. If the restaurant isn't the one providing the actual delivery, the service provided provides most of the benefit to the customer, and it should be us customers that pay for the convenience. This reminds me of the debate around NYC banning landlords from forcing tenants to pay brokers fees. The landlords are the ones benefitting the most from brokers' services, and should bear the brunt of the cost. I'm curious to see if any cities/states take a similar approach with food delivery and prohibit delivery companies from charging the restaurants themselves fees.
  - tomp 6y ago
    Technically UberEats etc aren’t charging the restaurants for delivery, but for marketing - “you’ll get more orders by being on our platform” - at least that’s how they’re selling it, and I suspect it’s true at least for some restaurants
Larrikin 6y ago
They do not. There's a nebulous category that fluctuates. My credit card currently has a deal with door dash they made to kill grub hub so that delivery fees are covered yet there is still a seemingly small random service fee tacked on. I feel bad for grub hub but I absolutely will take vc money propping up a failing business. I usually check all the apps and the restaurants website before putting in an order to account for different menu prices