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That's like expecting a butterfly's wing flaps to stop a hurricane half-way across the world. A lot of businesses are actually incompetent at understanding the

by Klinky 6y ago

That's like expecting a butterfly's wing flaps to stop a hurricane half-way across the world. A lot of businesses are actually incompetent at understanding the reasons consumers haven't bought their product. Naming and shaming on social media is more effective, but likely they'll just rebuff the claims and dump more money into marketing, as marketing is often very effective at covering up a shoddy product. Voting with your wallet is the weakest position. Make a lot of noise as to why you're voting with your wallet, so they get the message. However, in a lot of cases, they won't care, and your action is just a droplet in an ocean, inconsequential.

madacoo 6y ago
So you're saying vote with your wallet but also publicise the fact you are so doing on social media? Isn't that exactly what the user you replied to did? How else could you have replied to them?
- Klinky 6y ago
  A passive comment on hackernews is not really going to do jack, you need to keep on making noise, and try to get them to acknowledge your concerns. This is actually pretty time consuming and starts to cost you time/money. There are probably like 14 other channels talking about how great this piano is vs 1 channel showing valid criticisms, and probably few CASIO consumers who truly care about the plight of a hacker hacking an old calculator enough to do something more than likely forget about it in 24 hours. If you really don't like a company's practices, you basically have to become an activist to get an effect. Silently or tepidly "voting with your wallet" often does jack. This is more a critique of the concept that voting with your wallet is very effective, as the market often sucks at punishing crap companies and can often be manipulated with wads of marketing cash.
squarefoot 6y ago
Of course making also clear the reasons is vital, those aren't mutually exclusive actions. My only concern about naming and shaming on social media is that it's their battlefield, not ours: for each legit customer honestly criticizing a product they could pay a hundred influencers whose fee is a fraction of the TV star they would hire a decade ago.

by Klinky 6y ago

madacoo 6y ago

So you're saying vote with your wallet but also publicise the fact you are so doing on social media? Isn't that exactly what the user you replied to did? How else could you have replied to them?

Klinky 6y ago
A passive comment on hackernews is not really going to do jack, you need to keep on making noise, and try to get them to acknowledge your concerns. This is actually pretty time consuming and starts to cost you time/money. There are probably like 14 other channels talking about how great this piano is vs 1 channel showing valid criticisms, and probably few CASIO consumers who truly care about the plight of a hacker hacking an old calculator enough to do something more than likely forget about it in 24 hours. If you really don't like a company's practices, you basically have to become an activist to get an effect. Silently or tepidly "voting with your wallet" often does jack. This is more a critique of the concept that voting with your wallet is very effective, as the market often sucks at punishing crap companies and can often be manipulated with wads of marketing cash.

squarefoot 6y ago

Of course making also clear the reasons is vital, those aren't mutually exclusive actions. My only concern about naming and shaming on social media is that it's their battlefield, not ours: for each legit customer honestly criticizing a product they could pay a hundred influencers whose fee is a fraction of the TV star they would hire a decade ago.