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It's clear that Google don't want to hire humans and run customer support centers. According to reports, this has bit them in GCP adoption as well. That's fine

It's clear that Google don't want to hire humans and run customer support centers. According to reports, this has bit them in GCP adoption as well. That's fine but at least have a human review before taking disastrous actions like taking down extensions, lockdown Gmail accounts. If you can't afford even that at least have an appeal process where human would review the case. If you can't make the economics work even for that maybe just don't run the app store.

renewiltord 6y ago
GCP does have support engineers who work with you on things.
- Drdrdrq 6y ago
  It does? Haven't used it yet and have no near future plans to change that. As long as there's a single account, the support of each part of Google matters, because it could cause your account to be closed.
  - victorhooi 6y ago
    GCP most certainly does have support engineers available! https://cloud.google.com/support https://cloud.google.com/support There's a variety of different tiers to suit your required level of support, and some products (e.g. G Suite) come with free in-built support. (I work as part of Google Cloud support organisation).
    - mschuster91 6y ago
      The problem many people have is that they're (rightfully given the horror stories on HN) afraid that anything they'll run afoul of GCP guidelines (i.e. some AI flagging "fraud" or "spam") may also close down their personal and all other Google accounts with no way of reaching a human. If GCP wants more adoption then you have to fix this shit. Seriously.
    - Dayshine 6y ago
      Hi, I currently use Azure which has strict lines between organisation tenancies/domains/accounts and personal ones. This means I know that my liability is limited to my business. Can you assure me that if I move to GCP, have a VM get infected and you ban my GCP account, my personal account will never get banned too? Or that of my next employer? Because I keep reading about that happening...
      - victorhooi 6y ago
        Well, in general - would you use your personal email account for work? So for example - say I have a personal Gmail account (e.g. cute-boy-88@gmail.com) But if I was working for a company that had spun up GCP infrastructure - my work would likely provide me with a work email address (e.g. trevor.jacobs@bankofengland.co.uk) - which I would use, rather than cute-boy-88@gmail.com. This also covers the use-case that for example, you leave the company (in which case the company still controls those accounts), or an employee goes rogue and tries to takeover their work account. In general, you would try to keep your work/personal accounts separate - you're not going to put your personal account as the recovery email for your work account for example. Your system administrator (or IT team at work) is going to be the one who resets your password, or recovers your account - and they're not going to send private work passwords to a personal email account (or they shouldn't). Hopefully the above helps.
        Dayshine 6y ago
        No, of course I wouldn't, but my understanding is that Google (unlike any other company I know) will "pierce the corporate veil" and ban people not accounts. It's not hard to correlate accounts, my chrome is logged into both my personal and work accounts. My computer has a unique ip address. My phone has both accounts logged in as users. Is that enough for the ban to follow through and hit both?
        inapis 6y ago
        If you sign into multiple google accounts in the same browser window, then those accounts are linked behind the scenes. You do not have to explicitly link them together. There are plenty of stories on reddit of devs whose company accounts got into trouble because their personal account was in trouble.

renewiltord 6y ago

GCP does have support engineers who work with you on things.

Drdrdrq 6y ago
It does? Haven't used it yet and have no near future plans to change that. As long as there's a single account, the support of each part of Google matters, because it could cause your account to be closed.
- victorhooi 6y ago
  GCP most certainly does have support engineers available! https://cloud.google.com/support https://cloud.google.com/support There's a variety of different tiers to suit your required level of support, and some products (e.g. G Suite) come with free in-built support. (I work as part of Google Cloud support organisation).
  - mschuster91 6y ago
    The problem many people have is that they're (rightfully given the horror stories on HN) afraid that anything they'll run afoul of GCP guidelines (i.e. some AI flagging "fraud" or "spam") may also close down their personal and all other Google accounts with no way of reaching a human. If GCP wants more adoption then you have to fix this shit. Seriously.
  - Dayshine 6y ago
    Hi, I currently use Azure which has strict lines between organisation tenancies/domains/accounts and personal ones. This means I know that my liability is limited to my business. Can you assure me that if I move to GCP, have a VM get infected and you ban my GCP account, my personal account will never get banned too? Or that of my next employer? Because I keep reading about that happening...
    - victorhooi 6y ago
      Well, in general - would you use your personal email account for work? So for example - say I have a personal Gmail account (e.g. cute-boy-88@gmail.com) But if I was working for a company that had spun up GCP infrastructure - my work would likely provide me with a work email address (e.g. trevor.jacobs@bankofengland.co.uk) - which I would use, rather than cute-boy-88@gmail.com. This also covers the use-case that for example, you leave the company (in which case the company still controls those accounts), or an employee goes rogue and tries to takeover their work account. In general, you would try to keep your work/personal accounts separate - you're not going to put your personal account as the recovery email for your work account for example. Your system administrator (or IT team at work) is going to be the one who resets your password, or recovers your account - and they're not going to send private work passwords to a personal email account (or they shouldn't). Hopefully the above helps.
      - Dayshine 6y ago
        No, of course I wouldn't, but my understanding is that Google (unlike any other company I know) will "pierce the corporate veil" and ban people not accounts. It's not hard to correlate accounts, my chrome is logged into both my personal and work accounts. My computer has a unique ip address. My phone has both accounts logged in as users. Is that enough for the ban to follow through and hit both?
      - inapis 6y ago
        If you sign into multiple google accounts in the same browser window, then those accounts are linked behind the scenes. You do not have to explicitly link them together. There are plenty of stories on reddit of devs whose company accounts got into trouble because their personal account was in trouble.