6 ms·

This isn't the only bad PR tactic I've seen from Casio lately. There's a piano reviewer on YouTube who noticed a flaw in the action of a new digital piano they

This isn't the only bad PR tactic I've seen from Casio lately. There's a piano reviewer on YouTube who noticed a flaw in the action of a new digital piano they make, and their responses varied from claiming he was lying to _reportedly_ spamming his videos with negative comments. Here's the 3 relevant videos where he first raises the issue, responds to Casio, then just straight up dismantles the piano and proves it: https://www.youtube.com/watch?v=p7xHgXFEJUE https://www.youtube.com/watch?v=p7xHgXFEJUE https://www.youtube.com/watch?v=mKAfScFK0QU https://www.youtube.com/watch?v=mKAfScFK0QU https://www.youtube.com/watch?v=EqNK3w-2C6I https://www.youtube.com/watch?v=EqNK3w-2C6I

cosmojg 6y ago
Whelp, Casio has officially made its way onto my list of brands to never buy.
- squarefoot 6y ago
  You beat me to it. Using our wallet is the only type of reply businesses understand.
  - Klinky 6y ago
    That's like expecting a butterfly's wing flaps to stop a hurricane half-way across the world. A lot of businesses are actually incompetent at understanding the reasons consumers haven't bought their product. Naming and shaming on social media is more effective, but likely they'll just rebuff the claims and dump more money into marketing, as marketing is often very effective at covering up a shoddy product. Voting with your wallet is the weakest position. Make a lot of noise as to why you're voting with your wallet, so they get the message. However, in a lot of cases, they won't care, and your action is just a droplet in an ocean, inconsequential.
    - madacoo 6y ago
      So you're saying vote with your wallet but also publicise the fact you are so doing on social media? Isn't that exactly what the user you replied to did? How else could you have replied to them?
      - Klinky 6y ago
        A passive comment on hackernews is not really going to do jack, you need to keep on making noise, and try to get them to acknowledge your concerns. This is actually pretty time consuming and starts to cost you time/money. There are probably like 14 other channels talking about how great this piano is vs 1 channel showing valid criticisms, and probably few CASIO consumers who truly care about the plight of a hacker hacking an old calculator enough to do something more than likely forget about it in 24 hours. If you really don't like a company's practices, you basically have to become an activist to get an effect. Silently or tepidly "voting with your wallet" often does jack. This is more a critique of the concept that voting with your wallet is very effective, as the market often sucks at punishing crap companies and can often be manipulated with wads of marketing cash.
    - squarefoot 6y ago
      Of course making also clear the reasons is vital, those aren't mutually exclusive actions. My only concern about naming and shaming on social media is that it's their battlefield, not ours: for each legit customer honestly criticizing a product they could pay a hundred influencers whose fee is a fraction of the TV star they would hire a decade ago.
- Y_Y 6y ago
  whelp noun the young of the dog, or of the wolf, bear, lion, tiger, seal, etc.
  - Guest42 6y ago
    The intended meaning was clear.
  - fhars 6y ago
    Dictionary error. https://www.urbandictionary.com/define.php?term=whelp https://www.urbandictionary.com/define.php?term=whelp
- mycall 6y ago
  How about never to buy new? Casio has cool, old synthesizers (CZ1) that would never give them another dollar if you buy used.
kps 6y ago
“Casio has gone with a very very small form factor and they paid a lot of attention to the form of this instrument — the shape of it, the size of it, the design of it — but the function of it wasn't as important to them. They made a lot of sacrifices with the action simply because to them having the world's most compact digital piano was apparently their Holy Grail.” Reminds me of a certain laptop vendor.
- numpad0 6y ago
  I guess that's probably Apple in this context but Fujitsu is worse. Fujitsu specifically mention in manuals that lid must be always left open or else laptop could be damaged from heat. I've heard MacBook throttles under every imaginable conditions, sure, but never heard that they destroy itself from heat in lid-closed mode(a feature), so,
  - varjag 6y ago
    It's fairly common across laptop vendors: few really do any proper thermal design on the products. We had Dell laptops melt on our frontend devs when docked. At least Fujitsu gives you a warning about the design defect.
    - antsar 6y ago
      > melt on our frontend devs when docked User error. Keep the dock on the desk and it'll melt on the desk, protecting your frontend devs.
    - speedgoose 6y ago
      Some laptops are designed to be open when running, like the asus rog zephyrus.
      - irscott 6y ago
        My ROG runs HOT as hell.
JohnBooty 6y ago
That's a shame, because Casio is truly one of my favorite companies in the world. I don't have any real knowledge about their music products, but the value, style, and quality at the low end of their watch lineup (whether you define "low end" as < $100, < $50, or even < $20) is insane.
- goatinaboat 6y ago
  Casio is big enough that the guys from the watch division and the guys from the piano division have probably never even met

cosmojg 6y ago

Whelp, Casio has officially made its way onto my list of brands to never buy.

squarefoot 6y ago
You beat me to it. Using our wallet is the only type of reply businesses understand.
- Klinky 6y ago
  That's like expecting a butterfly's wing flaps to stop a hurricane half-way across the world. A lot of businesses are actually incompetent at understanding the reasons consumers haven't bought their product. Naming and shaming on social media is more effective, but likely they'll just rebuff the claims and dump more money into marketing, as marketing is often very effective at covering up a shoddy product. Voting with your wallet is the weakest position. Make a lot of noise as to why you're voting with your wallet, so they get the message. However, in a lot of cases, they won't care, and your action is just a droplet in an ocean, inconsequential.
  - madacoo 6y ago
    So you're saying vote with your wallet but also publicise the fact you are so doing on social media? Isn't that exactly what the user you replied to did? How else could you have replied to them?
    - Klinky 6y ago
      A passive comment on hackernews is not really going to do jack, you need to keep on making noise, and try to get them to acknowledge your concerns. This is actually pretty time consuming and starts to cost you time/money. There are probably like 14 other channels talking about how great this piano is vs 1 channel showing valid criticisms, and probably few CASIO consumers who truly care about the plight of a hacker hacking an old calculator enough to do something more than likely forget about it in 24 hours. If you really don't like a company's practices, you basically have to become an activist to get an effect. Silently or tepidly "voting with your wallet" often does jack. This is more a critique of the concept that voting with your wallet is very effective, as the market often sucks at punishing crap companies and can often be manipulated with wads of marketing cash.
  - squarefoot 6y ago
    Of course making also clear the reasons is vital, those aren't mutually exclusive actions. My only concern about naming and shaming on social media is that it's their battlefield, not ours: for each legit customer honestly criticizing a product they could pay a hundred influencers whose fee is a fraction of the TV star they would hire a decade ago.
Y_Y 6y ago
whelp noun the young of the dog, or of the wolf, bear, lion, tiger, seal, etc.
- Guest42 6y ago
  The intended meaning was clear.
- fhars 6y ago
  Dictionary error. https://www.urbandictionary.com/define.php?term=whelp https://www.urbandictionary.com/define.php?term=whelp
mycall 6y ago
How about never to buy new? Casio has cool, old synthesizers (CZ1) that would never give them another dollar if you buy used.

kps 6y ago

“Casio has gone with a very very small form factor and they paid a lot of attention to the form of this instrument — the shape of it, the size of it, the design of it — but the function of it wasn't as important to them. They made a lot of sacrifices with the action simply because to them having the world's most compact digital piano was apparently their Holy Grail.” Reminds me of a certain laptop vendor.

numpad0 6y ago
I guess that's probably Apple in this context but Fujitsu is worse. Fujitsu specifically mention in manuals that lid must be always left open or else laptop could be damaged from heat. I've heard MacBook throttles under every imaginable conditions, sure, but never heard that they destroy itself from heat in lid-closed mode(a feature), so,
- varjag 6y ago
  It's fairly common across laptop vendors: few really do any proper thermal design on the products. We had Dell laptops melt on our frontend devs when docked. At least Fujitsu gives you a warning about the design defect.
  - antsar 6y ago
    > melt on our frontend devs when docked User error. Keep the dock on the desk and it'll melt on the desk, protecting your frontend devs.
  - speedgoose 6y ago
    Some laptops are designed to be open when running, like the asus rog zephyrus.
    - irscott 6y ago
      My ROG runs HOT as hell.

JohnBooty 6y ago

That's a shame, because Casio is truly one of my favorite companies in the world. I don't have any real knowledge about their music products, but the value, style, and quality at the low end of their watch lineup (whether you define "low end" as < $100, < $50, or even < $20) is insane.

goatinaboat 6y ago
Casio is big enough that the guys from the watch division and the guys from the piano division have probably never even met