This sounds like a good and sensible step. It is a shame it has been pushed back due to Covid, as this is really not a particularly onerous requirement. Given h

This sounds like a good and sensible step. It is a shame it has been pushed back due to Covid, as this is really not a particularly onerous requirement. Given how many companies are resorting to limited "service levels" as they have emptied their call centres and contact centres, it seems this should be expedited rather than delayed.