3 ms·I’ve no idea if this is still the case, but yes, that was the situation.by peteretep 6y agoI’ve no idea if this is still the case, but yes, that was the situation.g_p 6y agoSounds like a fairly straightforward contested charge on grounds of failure to provide the service they were paid for? If you couldn't access it and were locked out, they can't claim they provided the service.peteretep 6y agoI suspect that’s why I got the full refund