Instead of bugs per LOC or anything else, the single biggest metric a CEO needs to watch is employee gripes per work day. Goes up in a particular area - get in

Instead of bugs per LOC or anything else, the single biggest metric a CEO needs to watch is employee gripes per work day. Goes up in a particular area - get in there and fix something. It's like metal on metal for a engine operator, CEOs need to listen for that grating sound. And as such I will defend to the death an employee's right to moan and bitch about working conditions.