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I opened 12 bank accounts to benchmark their UX
- teekert 6y agoCan't read the whole article but I wonder what he thinks of new, fintech-y banks like: https://www.bunq.com/ https://www.bunq.com/ https://n26.com https://n26.com https://www.revolut.com https://www.revolut.com Edit: I see he did look at Revolut, would be nice to be able to read the whole thing haha.
- builtformars 6y agoHey, "he" is me. So I can answer: I've never used Bunq or N26. But I did include Revolut! Cheers
- rubberbandtight 6y agoWhich one was the best?
- builtformars 6y agoHard to say, honestly. (I know that's a real diplomatic answer, and a swerve, but it's true). Monzo are outstanding. Barclays are surprisingly great. Revolut and Starling are both incredible compared to the traditional banks. I think those 3 statements are all true and fair!
- teekert 6y agoNice, as a bunq user (it's a Dutch bank but targets the entire EU) I wondered what you think, the 3 I mentioned are often seen as direct competitors when it comes to being a modern, app-first bank. bunq has some nice things like being able to swap your card to any of your 25 sub-accounts (ibans), virtual MAsterCards, Apple Watch integration, Android NFC and Apple pay enabled. I really like bunq. The more expensive (like really expensive) supergreen subscription has zapier integration even.
- builtformars 6y agoYeah, never used Bunq so I wouldn't want to comment. Maybe I'll test them out in a future chapter. Sounds great though!
- dbancajas 6y agolink to non paywalled article?
- builtformars 6y agoHey, you can view the whole publication here: https://builtformars.co.uk/banks/ https://builtformars.co.uk/banks/ I don't have a non-paywall TC link though, sorry.
- wintermutestwin 6y agoDid you test them by accessing through through a popular VPN service?
- builtformars 6y agoDid I test the banks by using a VPN?
- wintermutestwin 6y agoYes. For example, Ally has recently started blocking access if you are on a VPN service.
- merricksb 6y agoNo paywall workaround so not suitable for HN. https://news.ycombinator.com/newsfaq.html https://news.ycombinator.com/newsfaq.html
- builtformars 6y agoSorry, non paywall version here: https://builtformars.co.uk/banks/ https://builtformars.co.uk/banks/
- htsideup 6y agoRevolut seems to be leading by far?
- builtformars 6y agoRevolut certainly know their stuff!
- barnabask 6y agoSince the TC article is a paywalled interview about the study, I found the actual study more interesting: https://builtformars.co.uk/banks/ https://builtformars.co.uk/banks/
- HoyaSaxa 6y agoPlug: My company powers a white-labeled digital account opening product for credit unions and community banks across the United States. There are still over 10,000 of them believe it or not! We are trying to help them better compete with the top 10 banks. You can join one of our credit union customers no matter where you live in the U.S. and it only takes 2 minutes: https://open.langleyfcu.org/ https://open.langleyfcu.org/
- pwinnski 6y agoCredit unions are the best, and anybody with any lingering concerns from the 2008 crash ought to be using one. Credit unions are forbidden from ever becoming "too big to fail," and are forced to focus on customers because that's all they can do.
- aallamaa 6y agoIt is impossible to read the full article even after registering.
- builtformars 6y agoLink to publication here: https://builtformars.co.uk/banks/ https://builtformars.co.uk/banks/
- lykr0n 6y agoIn the US, I've found Chase bank has the best UI/UX for the major banks in the US. I'm looking forward to Marcus (people behind the Apple Card) releasing a consumer checking account and Marcus branded credit card. Their UI/UX has been the best so far, but so far is limited to savings and loans.
- builtformars 6y agoIf they had Chase bank in the UK I'd have included them! Which British bank do you think they're most similar to?
- barbegal 6y agoIs this the same information on the "built for mars" website? https://builtformars.co.uk/banks/ https://builtformars.co.uk/banks/ I think the summary is that the challenger banks are better because they have been built from the ground up to have a good user experience. The only problem is that great user experience comes at a cost: the development and running costs are expensive and good user experience can hinder the ability to up-sell to the products that make traditional banks the most money.
- builtformars 6y agoYes it is, the TC article is just an interview. :)