The “remote management” part would be killer for me - without a twin of the device on hand, it’s really hard to give directions over the phone, especially when

The “remote management” part would be killer for me - without a twin of the device on hand, it’s really hard to give directions over the phone, especially when helping my German in-laws, as I don’t know the exact word their device uses for a given menu item (example: fertig/beenden/schließen?)