Separate people, yes, and we should not blame the people sending out the tweets. But we can hold the organziation they belong to responsible. It's the same as

Separate people, yes, and we should not blame the people sending out the tweets. But we can hold the organziation they belong to responsible. It's the same as if Apple shipped me an empty box instead of my iPad Pro. Of course I can't blame the customer support person who takes my call, and I shouldn't be rude to them. But I would still blame Apple the corporation for such a thing, had it happened.