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Yep. This was the solution for us. The secondary is the next-in-line for primary. Secondary is also first in line for helping out during incidents. This means c

Yep. This was the solution for us. The secondary is the next-in-line for primary. Secondary is also first in line for helping out during incidents. This means communication with other teams, a second incident popping up (rare, but has happened), etc. I’ve found that just having someone else to commiserate with at midnight, if needed, really helps the mental state of on-call.

dudul 6y ago
Absolutely. We had the same policy. If primary wasn't sure what to do, they could ping secondary to regroup. We even had a third "last line of defense" which was basically always the same 3 people, pinged if nothing was acked in the first 30mn.