Spencer's file might be on the server but it sounds like their servers flat out refused to accept any files that looked like HEICs - so they never even got them

Spencer's file might be on the server but it sounds like their servers flat out refused to accept any files that looked like HEICs - so they never even got them on the server. That's a stupid decision, especially when the submission window is timed - fiddling with file formats should never be a task you need to do inside of the testing window.