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The 1st time I worked at a company with "on call" we had this concern while trying to define the policy/rotation/etc. It was always "well, yeah I can be on cal
by dudul 6y ago
The 1st time I worked at a company with "on call" we had this concern while trying to define the policy/rotation/etc. It was always "well, yeah I can be on call sure, but this specific Tuesday at 7pm I have this thing". We solved it in 5 minutes: just have a primary and a secondary that gets the page after 10 minutes. Solved. Go get your groceries, if it's bad luck and the page happens during the 45 minutes where you're out, your buddy will get it.
- dfinninger 6y agoYep. This was the solution for us. The secondary is the next-in-line for primary. Secondary is also first in line for helping out during incidents. This means communication with other teams, a second incident popping up (rare, but has happened), etc. I’ve found that just having someone else to commiserate with at midnight, if needed, really helps the mental state of on-call.
- dudul 6y agoAbsolutely. We had the same policy. If primary wasn't sure what to do, they could ping secondary to regroup. We even had a third "last line of defense" which was basically always the same 3 people, pinged if nothing was acked in the first 30mn.