4 ms·
> 'we care about our employees' or 'do no evil' LPs). Customer Obsession is "do no evil".
by lowiqengineer 6y ago
> 'we care about our employees' or 'do no evil' LPs).
Customer Obsession is "do no evil".
- redredrobot 6y agoHow so? Google is facing employee issues and protests because they sold the 'do no evil' ideal, but the employees don't think some of their projects follow that. I think you would struggle to find an equivalent portion of Amazon employees who think Amazon isn't customer obsessed.
- lowiqengineer 6y agoI mean in the sense that being customer obsessed should mean you do not evil. We absolutely are still customer obsessed.
- redredrobot 6y ago> I mean in the sense that being customer obsessed should mean you do not evil I think there is a real tension between customer obsession and 'do no evil'. Serving the individual needs of consumers can come at the expense of the public good. I think example of that are the amount of waste that Amazon packages generate by shipping as fast as possible and the amount of environmental damage AWS can quietly cause via their datacenters.
- dufymano 6y agoNo. Customer Obsession is Customer Obsession. You can do plenty evil in the name of satisfying customers. They aren't even remotely the same thing.