Generally I agree with your point but this isn't your uncle's homemade public photo gallery. These are people's lives on the line. These kids have no say in whe

Generally I agree with your point but this isn't your uncle's homemade public photo gallery. These are people's lives on the line. These kids have no say in whether they think they should take these exams. And because of that yes it is absolutely College Board's responsibility to 1. Correctly label their expected stream types. 2. Test all of the most popular devices before having something this broken in production. What about a kid that's using a cheap android tablet from aliexpress? Are you arguing that the company nobody's ever heard of is at fault for not programming their tablet to use the correct image format? I agree that they should probably be using JPEG but that doesn't mean College Board is off the hook for making it easy for a user to not be able to use their product for something this important.