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> Which almost nobody does This seems like an issue with how the product presents that choice or ability to users. For example about half of the people who ma
by nickjj 6y ago
> Which almost nobody does
This seems like an issue with how the product presents that choice or ability to users.
For example about half of the people who make it to the end of my video courses write in and give me feedback based on a 7+ question form I ask them to fill out at the end of the course. I ask very specific questions that could likely be answered in 1 minute or less each. Out of thousands of submissions, a huge majority are positive.
I don't ask for feedback or anything early on, and do my best to avoid giving someone extra "work" to do. I present it in the form of "hey, I see you made it to the end of the course, your feedback is helpful so that my next course is even better aligned with what you want...".
Folks are happy to provide feedback in that case.
I'm one of those people who typically turn telemetry off when I can because in a lot of cases it's not clear on how it'll be used unless I read a 100 page TOS or I simply don't trust the company is telling the truth on how it'll be used. I shouldn't feel like I need to diagnose my network traffic with WireShark just to double check a company isn't harvesting usage stats about an app I'm using.