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Missing HEIC support (and Apple support in general) is not an issue of quality; it's an issue of "knowing your customers". I doubt there could be any certificat

Missing HEIC support (and Apple support in general) is not an issue of quality; it's an issue of "knowing your customers". I doubt there could be any certification body for that.

_bxg1 6y ago
It suggests that they didn't even bother to try the app on an iPhone, which is what probably half of their target users reach for when they need to take photos. That belies a significant degree of laziness and/or incompetence.
- generationP 6y ago
  There is no "app". There's a website, from what I understand. Not everything needs to be tested on mobile. In their place I'd have left an option to upload non-supported formats "just in case" to leave a trail, without guarantee of acceptance; but this is not something I'd have expected them to do. I'm also wondering how many iPhone users have that .heic setting at its default value, as opposed to having switched to .jpg.
  - _bxg1 6y ago
    I was using "app" in the broad sense. > Not everything needs to be tested on mobile It does when it requires taking and uploading a photo in the year 2020. Especially when its target users are high school kids. What adult is going to use anything other than their phone to take an off-handed photo to upload somewhere these days? Much less a child who probably almost never uses a traditional computer.
user5994461 6y ago
>>> I doubt there could be any certification body for that. Plot twist: There is. It's a standard clause in software procurement contracts, especially for government. "The application must be supported and tested on browsers with at least 10% market share, as defined by the yearly Gartner report" Replace browser with device or what is relevant for the project.
n_e 6y ago
> Missing HEIC support (and Apple support in general) is not an issue of quality; it's an issue of "knowing your customers". The test portal "not responding" when receiving an unexpected file format is a quality issue. Not making it clear to the user that the upload has failed before it is too late is another quality issue.
- generationP 6y ago
  You're right about that; I missed it. It should be transparent about invalid input, and this indeed is a non-brainer to include in a test suite or QA process.

Missing HEIC support (and Apple support in general) is not an issue of quality; it's an issue of "knowing your customers". I doubt there could be any certification body for that.

_bxg1 6y ago

It suggests that they didn't even bother to try the app on an iPhone, which is what probably half of their target users reach for when they need to take photos. That belies a significant degree of laziness and/or incompetence.

generationP 6y ago
There is no "app". There's a website, from what I understand. Not everything needs to be tested on mobile. In their place I'd have left an option to upload non-supported formats "just in case" to leave a trail, without guarantee of acceptance; but this is not something I'd have expected them to do. I'm also wondering how many iPhone users have that .heic setting at its default value, as opposed to having switched to .jpg.
- _bxg1 6y ago
  I was using "app" in the broad sense. > Not everything needs to be tested on mobile It does when it requires taking and uploading a photo in the year 2020. Especially when its target users are high school kids. What adult is going to use anything other than their phone to take an off-handed photo to upload somewhere these days? Much less a child who probably almost never uses a traditional computer.

user5994461 6y ago

>>> I doubt there could be any certification body for that. Plot twist: There is. It's a standard clause in software procurement contracts, especially for government. "The application must be supported and tested on browsers with at least 10% market share, as defined by the yearly Gartner report" Replace browser with device or what is relevant for the project.

n_e 6y ago

> Missing HEIC support (and Apple support in general) is not an issue of quality; it's an issue of "knowing your customers". The test portal "not responding" when receiving an unexpected file format is a quality issue. Not making it clear to the user that the upload has failed before it is too late is another quality issue.

generationP 6y ago
You're right about that; I missed it. It should be transparent about invalid input, and this indeed is a non-brainer to include in a test suite or QA process.