The point is, not everyone can start a SaaS company (like, as in OP's example, you are a call center employee). Just because you can't create the same high-ROI

The point is, not everyone can start a SaaS company (like, as in OP's example, you are a call center employee). Just because you can't create the same high-ROI software business does not mean that the software being sold is a scam/worthless.