Video games over the past decade have made big strides in metrics and feedback. There is near infinite stats on playtime, player progression, play-testing with

Video games over the past decade have made big strides in metrics and feedback. There is near infinite stats on playtime, player progression, play-testing with people, bug tracking, ect. People will complain pretty frequently when stuff doesn't work. Communities spring up helping each other with technical difficulties. The problem is on the business side of software.