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> It is impossible to get proper usage feedback from your programs without being swayed by the vocal minority community. There are tons of other products in th
by acituan 6y ago
> It is impossible to get proper usage feedback from your programs without being swayed by the vocal minority community.
There are tons of other products in this world that don’t rely on surveilling on their users’ every single move to solve these problems and improve the product.
Besides, there is a huge assumption that the data gathered will be used only to improve the value of the product for user. Considering the fact that the two sides of the market, the buyer and the seller, is in adverserial dynamics when deciding the price point, it is irrational for the seller to not use this information to actually increase their profitability. They might as well, and indeed do, use telemetry to cut their costs without moving their price, for example in the form of cutting support from existing but under-demanded features, allocating resources that could bug fix an existing feature to features of the next product, to engage in extractive behavior such as upselling new products etc. All of this shortchanges the end user.