By asking! Every company under the sun stopped asking for feedback, stopped doing user testing, deleted their emails, put scripts on the phones, and redirected

By asking! Every company under the sun stopped asking for feedback, stopped doing user testing, deleted their emails, put scripts on the phones, and redirected “Contact Us” to “Help Articles”, and you blame the users for not getting in touch? Telemetry isn’t about better user feedback, it’s about cheaper user feedback, even at the price of quality and ethics.