I work in enterprise software, and I feel like there are two types of feedback. One is end users who provide accurate, actionable feedback on how we can make th

I work in enterprise software, and I feel like there are two types of feedback. One is end users who provide accurate, actionable feedback on how we can make their job easier, and the other is end users who are mad they have to use software at all. Unfortunately the latter are the ones who complain openly in a way that just makes people angry but gives us, the product teams, no real direction besides writing AI that entirely replaces their job in the end.