And more importantly, call centre management are pretty much the greatest source of truth in the "nothing ever gets done unless all our staff are absurdly over

And more importantly, call centre management are pretty much the greatest source of truth in the "nothing ever gets done unless all our staff are absurdly over micro managed" management style stereotype. There is very little technical difference between a bunch of call center workers crammed into a poorly air conditioned windowless cube farm, and those same workers safe at home at their kitchen table with their laptop and voip headset. But you can't stand behind them and publicly berate them for taking 3.5minutes for a toilet break if they're all at home... (Hmmm, startup idea: A service that provides a live video window that allows managers to humiliate WFH staff - that pops up in a non dismissible dialog box over the top of every other window on non-management employee laptops. VCs please form an orderly queue in my email inbox...)