5 ms·
Paypal closes its customer service
- anonymousiam 6y agoI'm not defending PayPal (they suck), but consider this: It would be difficult to run a business in the financial sector from home. The security requirements probably could not be met by telecommuters. What other choices do they have?
- stereo 6y agoI've spoken with three banks on the phone in the last few weeks. They all work from home.
- onetimemanytime 6y agoProbably banks have higher security standards /pay to choose better support staff that can be trusted to follow security protocols.
- gremlinsinc 6y agocause small banks and credit unions are bigger than paypal?
- pdonis 6y ago> The security requirements probably could not be met by telecommuters. I don't see why not. VPN plus appropriate admin lockdowns on the computers being used by the telecommuters should work. That's how other security-conscious businesses do it.
- bigiain 6y agoThat assumes the call centre isn't entirely filled with 12 year old ex-governemnt auction underpowered desktop computers running pirated copies of Win7, instead issuing staff with modern remotely managed laptops...
- thefounder 6y agoOk but they can respond to emails. How is that any different?
- prawn 6y agoThey've currently locked money of mine due to new identification laws (I assume) in my country. Their online ID service was looping and they refused to resolve it by email There might be some critical support things which they handle by phone only?
- chiph 6y agoVPN + VOIP + 802.1x might be one approach.
- wegs 6y agoWell, it's not like they had customer service before, so I'm not sure what's changed.
- 4cao 6y ago> Due to the coronavirus (COVID-19) emergency, our phone lines are currently closed. Never realized they were contactable by phone until now but in any case why are the phone lines closed because of the virus? Does it spread by phone too?
- HarryHirsch 6y agoCall centers are a most excellent environment for spreading coronaplague. The work takes place indoors, in a crowded enviromnent, with people talking. Of course health authorities would close them down.
- thefounder 6y agoWho said anything about call "centers" ?
- bigiain 6y agoIf they aren't staffing/closing call centres, then the upthread question "why are the phone lines closed because of the virus?" is even more inexplicable...
- thefounder 6y agoPeople can take phone calls from home just like they handle email tickets
- skookum-skuad 6y agoExactly. It seems like corporations are using the pandemic to ostensibly "protect workers" as an excuse in order to save money on paying workers. If customers blindly accept this sort of BS when there is no risk, then they're fools.
- toomuchtodo 6y agoMost call centers have gone remote, including Costco customer service, Chase bank, and major medical system billing departments. PayPal just threw their hands up and gave up it appears.
- heavymark 6y agoI think you mean to say PayPal temporarily stops phone support because of covid. They still accept support messages. Their phone support in the past has been aweful so I always prefer their message support.