3 ms·
It seems like the blog post talks about a written case report, which the 100$ tier has access to, albeit with 4 hour first response instead of 1 hour. So it is
by ehsankia 6y ago
It seems like the blog post talks about a written case report, which the 100$ tier has access to, albeit with 4 hour first response instead of 1 hour. So it is possible that you could get your case escalated to such an in depth debugging with that tier?
- perfect_wave 6y agoI've seen free tier tickets get escalated to product engineering teams for investigations about sub $100 charges.
- qmarchi 6y agoIt's possible but there's steps to jump through, and the expected response times don't change even if you get escalated to a TSE from a different area. Disclaimer: Is a TSE...