The difference of the support plan is amazing. I had a long standing issue where I couldn't get any help, at best I get stuffed to a forum where some random ot

The difference of the support plan is amazing. I had a long standing issue where I couldn't get any help, at best I get stuffed to a forum where some random other user would invariably tell me I'm doing things the wrong way and standard non-answers. We got put on their best support plan for a few months for reasons. The difference was insane. I gave them permission/creds to log into the problem box, along with steps to repo things. In a few days they had reverse engineered what was going on in our code, without having our code, figured out where the bottleneck was in the kernel, and gave me detailed steps to build a tweaked kernel that wouldn't be a problem.