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Here you go: https://cloud.google.com/support#support-plans https://cloud.google.com/support#support-plans $250/month/dev is the minimal for phone calls on te

Here you go: https://cloud.google.com/support#support-plans https://cloud.google.com/support#support-plans $250/month/dev is the minimal for phone calls on technical issues, $150k + 4% of GCP spend for 'come running' support. There're more details here https://cloud.google.com/support/docs/procedures#additional_services_for_gold_platinum_production_and_enterprise_support_customers https://cloud.google.com/support/docs/procedures#additional_... though they use the old names for the support tiers.

fenesiistvan 6y ago
What "dev" or "user" means here ...for example if I run a server serving some HTTP API.
- londons_explore 6y ago
  I believe it means "person who wants the ability to contact cloud support". For small to medium sized businesses, that number is probably 1.
ehsankia 6y ago
It seems like the blog post talks about a written case report, which the 100$ tier has access to, albeit with 4 hour first response instead of 1 hour. So it is possible that you could get your case escalated to such an in depth debugging with that tier?
- perfect_wave 6y ago
  I've seen free tier tickets get escalated to product engineering teams for investigations about sub $100 charges.
- qmarchi 6y ago
  It's possible but there's steps to jump through, and the expected response times don't change even if you get escalated to a TSE from a different area. Disclaimer: Is a TSE...