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“...This means that the case will Follow the Sun by default, to provide 24/7 support” I love the concept of “Follow the Sun” to describe 24/7 support - I don’t
by erikig 6y ago
“...This means that the case will Follow the Sun by default, to provide 24/7 support”
I love the concept of “Follow the Sun” to describe 24/7 support - I don’t think I’ve heard it described that way. I wonder how much we’d have to spend to get that tier of service?
- amessina1 6y agoFor Google Cloud, 250$ per month per user: https://cloud.google.com/support https://cloud.google.com/support
- erikig 6y agoThank you.
- CobrastanJorji 6y ago"Follow the Sun" is subtly different from 24/7. 24/7 can mean follow the sun, but it can also mean "we are prepared to page someone at 2 AM and wake them up." Follow the sun means "there is an engineer in China, India, France, Boston, and San Francisco, and at least one of them is always at their desk and ready to take work." The difference for users can be fairly small, but as someone who used to carry a pager for Amazon, the difference is really huge for the support person.
- drudru11 6y agoI know that this phrase was used way back in the early 90s. I suspect it was used before then as well.