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I totally agree, but keep in mind that it is an iterative process: you have a case, you apply the runbook/playbook you have, if they are not enough you use your
by amessina1 6y ago
I totally agree, but keep in mind that it is an iterative process: you have a case, you apply the runbook/playbook you have, if they are not enough you use your skill/knowledge to solve the case, then you update the playbooks.
- rantwasp 6y agoiteration is my middle name :) the point I was trying to make is you should be prepared - if only for the 95% of the cases that the runbook can solve. you also don't start with a complete runbook - you build it as you operate the service.