>>the most obvious one I can think of is customers either pretending they didn't break their device by modding it when they in fact did or not even pretending a

>>the most obvious one I can think of is customers either pretending they didn't break their device by modding it when they in fact did or not even pretending and instead trying to cancel the company for having this policy because they feel entitled to support even if they venture on their own path and are warned beforehand it's a territory outside official support.<< That would be my guess. The device is $1300 now. If faced with losing that much money my guess is most people would try to return it to TE and say it just failed.