3 ms·
Ask HN: What is the role name for this job?
I have a SaaS product (EXPORT OrderPro) that needs allot of attention from the customer point of view.
It needs a Documentation portal, knowledge base, video tutorials, onboarding material, customer communication, use cases, and promoted through social media and blog posts.
Since I am quite busy to keep the application running and providing new features I need a person to help me with all these tasks.
I need a 'Product owner' but with marketing and writing skills, a person that can understand the product and can provide helping material to the end users.
Is there any well-defined role that could help me with these tasks? What kind of background such a person has? What should I look for this hire?
Shall I hire a Marketing person or an IT person with writing skills?
- scottporad 6y agoI would look for a “technical writer” or “content manager“. I would look for that over an IT person who can write because I would want someone who is looking at this from the customer/user perspective. The key skill you want is “explainer”. I don’t know how big your company is. If you’re big, you can hire this person. If small, you can find someone to do this on a contract-project basis. That’s how I would start, in order to find someone who is a good fit. (Something I have done in the past is hire two contractors for the same project, as a bake-off. It cost double, but helped me find the right partner.)
- melenaos 6y agoI'm a solo developer, nothing close to a big company, I suppose that a contract is the best fit in my case. And if I need them again I can rehire for a contract. With a contract, I can give them more time to learn the product, and to understand the business. With a freelancer I think I will lose my time and money. You hired two contractors, did you assign them the same project overlapping or different parts?
- scottporad 6y agoI hired two contractors to do the exact same project for the exact same amount. It was a fixed dollar amount, so I didn't have the problem of them running up the hours. This cost twice as much, but I wanted a long-term relationship, so I wanted to find someone I could work well with. Now, my situation was a little different: I was at a small company, so it was company money, not my money. You may feel a bit differently since you're a solo developer.
- deleted 6y ago[deleted]
- eternalban 6y agoTechnical Evangelist. Ex: https://remoteok.io/remote-jobs/69179-remote-technical-evangelist-china-elastic https://remoteok.io/remote-jobs/69179-remote-technical-evang...
- melenaos 6y agoThanks for the suggestion. Although I would see this role for a company that produces tools for developers such as MS, oracle, Elastic, etc. My audience is e-shop merchandisers.
- eternalban 6y agor/Technical/Product