The opposite is the real problem: Employees being forced to be friendly and accomodating to every customer who thinks they're entitled to feel like royalty beca

The opposite is the real problem: Employees being forced to be friendly and accomodating to every customer who thinks they're entitled to feel like royalty because they're paying a few dollars for their drink. FOSS projects are just a reversal of the roles. They let the creators react more honestly. You're not a paying customer, so don't expect to be treated as if you were the developer's boss.