We were once negotiating an SLA and my colleague happily agreed to a 24 hour turnaround time. I asked him if he thought that was perhaps a bit optimistic and he

We were once negotiating an SLA and my colleague happily agreed to a 24 hour turnaround time. I asked him if he thought that was perhaps a bit optimistic and he replied, “24 business hours, that’s a three day turnaround time!”