3 ms·
Why would refunds scale sub-linearly with revenue?
by shoo 6y ago
Why would refunds scale sub-linearly with revenue?
- 542458 6y agoGuessing, but maybe better anti-scam and customer service mechanisms? But yeah, seems iffy to me too, but hard to say without knowing the particulars of the business.
- mindslight 6y agoIn general you'd expect repeat customers to be happy with their purchases.
- cft 6y agoAlso the mode data you have, the more you can fine tune your ML fraud systems
- hrktb 6y agoDon’t you also become a bigger target with bigger payout from gaming your system ? It feels like it would be a wash in the end.
- Mengkudulangsat 6y agoBetter UX mainly. They were looking to deploy those IOT beacons that can give granular and real-time data on asset availability. A lot of the refunds stem from currently inefficient processes.