Hotels tend to view high-touch service as a sign of luxury, so moving to low/no-touch check-ins is a huge shift. I'd expect more automation in hotels as a resul

Hotels tend to view high-touch service as a sign of luxury, so moving to low/no-touch check-ins is a huge shift. I'd expect more automation in hotels as a result of this crisis. As a business traveler who spent 160 nights in a hotel last year, I'm actually grateful for these changes. Front desk staff are usually extremely kind and want to be helpful, but I usually wait in line for 10 minutes to get a keycard and be asked "Have you stayed with us before? Do you need an overview of the amenities?" even at hotels where I have stayed every week for months. I'm looking forward to a future where my hotel app is my key and I can go straight to my room.