I'm impressed they actually gave a reason, what happened to "please RTFM for our terms and conditions" and "sorry I have given all the information I have, there

I'm impressed they actually gave a reason, what happened to "please RTFM for our terms and conditions" and "sorry I have given all the information I have, there is nothing more I can do, appeal denied" Example: https://news.ycombinator.com/item?id=23223560 https://news.ycombinator.com/item?id=23223560