>Customers are lazy because inspite of all the talk of supporting local, they are too hooked on click-click-click and ordered. But it's more than that. Central

>Customers are lazy because inspite of all the talk of supporting local, they are too hooked on click-click-click and ordered. But it's more than that. Centralisation of food delivery also means centralisation of your sign-in details + address + payment. In the decentralised model, you rely on each of these restaurants to implement these well and securely. In the least worse case scenario they might go with some login with Google/Facebook solution (which is gross for other reasons). Not to mention the friction (and often sub-optimal sign-on flow) on these independent sites because they lack an army of UX A/B testers. Last time I signed up independently for a restaurant via their app (because they took themselves off Uber Eats) the food took 2.5 hours to come and arrived cold.