My comment is specifically regarding users, not contributors, and the intent is not to generalize across all projects (though many users will do this anyway).

My comment is specifically regarding users, not contributors, and the intent is not to generalize across all projects (though many users will do this anyway). I have seen projects where devs are completely behind a wall, and that's fine, but I don't understand make something for people to use, free of charge, get angry at when lots of people use it and have questions about using it.